Unfortunately, as each box is custom made. we are unable to accept returns. Due to Covid-19 it would be wrong for us to accept liquid returns as it would be impossible to sanitise safely for somebody else to use.
Under Consumer contract regulations, usually you are entitled to a refund for most things you buy online, PickNic fits into the exceptions as it is a custom made item + includes perishable item + the liquids included have a safety seal.
If you have any issues with your box, please email us at [email protected] or fill out our contact form. We will endeavour to do our best to help.